Ben Froelich's Resume
Objective
To apply the customer service and computer technology education received through Computer Networking Information Technology program to other functional areas
Education
University of Wisconsin - Stout
Studying Computer Network Information Technology - Sept 2019 - Current
Howards Grove High School
Graduated June 2019
Work Experience
Grande Cheese Company - IT Infrastructor Intern
JUNE 2020 - SEPTEMBER 2020, MAY 2021 - SETEMPER 2021, JANUARY 2022, MAY 2022 - AUGUST 2022, JANUARY 2023 - CURRENT
Responsibilities:
- Worked at the Help Desk to resolve both production and office computer issues.
- Successfully responded to over 300 customer tickets during each summer internship, both remotely and in-person.
- Helped deploy new Windows devices going into production at multiple sites.
Howards Grove School District - Interim IT Technician
JUNE 2021 - SEPTEMBER 2021, MAY 2022 - SEPTEMBER 2022
Responsibilities:
- Worked to get technology (including Windows) needs ready for the upcoming school year
- Prepared new Chromebooks, updated existing equipment, and setting up new users
- Preparing new teacher laptops and new classroom equipment
University of Wisconsin-Stout - IT Lab Assistant
NOVEMBER 2019 - MAY 2022
Responsibilities:
- Resolve software and hardware computer lab issues
- Perform updates and the re-imaging of lab computers
- Writing Power Shell scripts for installing software
Skills
- Ability to interact with diverse customers
- Troubleshoot multiple issues with computers and printers
- Managing a ticketing system
- Trusted to work independently
- Update and reimage computers